Shipping & Returns

Shipping

Kat Lou Design currently ships physical products within Australia.

Shipping costs are calculated according to the products in your order and will be displayed at checkout before payment.

Orders are carefully packed to help protect your artwork and products during delivery.

Please ensure your delivery address is correct when placing your order. If you notice an error after ordering, contact hello@katloudesign.com as soon as possible.

Processing Times

Orders are generally prepared and dispatched within 3–5 business days.

During busy periods, product launches or holiday periods, processing and delivery may take a little longer.

Delivery

Delivery times after dispatch will depend on the shipping service and destination.

Any delivery timeframes provided are estimates rather than guaranteed delivery dates.

Lost or Delayed Orders

If your order appears to be significantly delayed or lost in transit, please contact hello@katloudesign.com.

Kat Lou Design will assist with investigating the delivery with the relevant postal or delivery service and work with you to resolve the issue.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact hello@katloudesign.com as soon as reasonably possible.

Please include your order number and photographs of the item and packaging where possible. This helps us assess what has happened and arrange an appropriate solution.

Change of Mind

Please choose carefully, as Kat Lou Design does not offer returns or exchanges for change of mind.

This does not affect your rights under the Australian Consumer Law.

Faulty Products & Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, significantly different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

Please contact hello@katloudesign.com and we will work with you to resolve the issue.

Last updated: October 2026